Shipping & Return
Exchange online purchases for another product (return shipping is free!):
If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. We'll first send you a free postage label.
Meanwhile, we'll place a new order and send you what you need in exchange. If you are unhappy with a product and wish to upgrade to the next model above, this is completely fine, you will just have to cover the cost difference.
Returning online purchases for refund (return shipping is not-free):
When returning your purchases for a refund, provided the reason for the refund is simply a change of mind, and not a defective product, it is the customer's responsibility to pay for return shipping.
In this instance, you can return the product(s), and we'll refund the price of the product to you as soon as we confirm that the delivery is on its way to us. In order to confirm this, we require the tracking number of the shipment, which will be provided to you by the shipping service.
Refunds usually take 2-3 business days to reach you.